Delivery to a street address does not necessarily include bringing freight into a building. Even a service called inside delivery can have limits that vary by provider. Describe the entire path from the truck to the intended placement point so the provider can confirm the scope.

Name the final placement point

Specify whether the shipment stops at the curb, loading dock, threshold, receiving room, or another location. Include floor level and any request for unpacking, debris removal, assembly, or installation.

Ask which tasks the quoted service includes. A liftgate lowers suitable freight to ground level; it does not by itself establish an agreement to move that freight through a building.

Measure the access route

Provide doorway clearances, narrow turns, ramps, stairs, elevator dimensions and capacity, and surface conditions. Use the packaged shipment’s measurements rather than the dimensions of the unpacked product.

If passage requires removing packaging, identify who may do that and whether the product owner approves it. Do not rely on the delivery crew to discover and solve the access problem on arrival.

Match labor and equipment to the task

Explain the weight and footprint of each unit and the distance it must travel. Have the provider identify suitable equipment, crew size, and any site survey needed.

Confirm building rules such as loading reservations, elevator bookings, permitted work hours, or required insurance documentation. These may affect scheduling even when the freight physically fits.

Get a written service description

Request a quote with both the transport leg and the placement task clearly described. Confirm the exception plan if the agreed path is blocked or the actual package differs from the description.

For example, a pallet entering a level warehouse doorway presents a different assignment from a crated machine going upstairs. Use specific access details rather than expecting the phrase “inside delivery” to communicate the difference.

References: FedEx Freight service scope examples.

Related shipping guides

Freight Delivery Without a Loading Dock: Liftgate, Forklift, or Another Plan?
Box Truck vs. Sprinter Van: Which Should You Book for Your Freight?

Plan your shipment with 2A Logistics

Send 2A Logistics your delivery access details and desired placement point to review the required service.

Request a Freight Quote or call 260-408-6809.